Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

Liveops Agent Spotlight: Gail, embracing purpose through meaningful work

If there’s one piece of advice that Gail, a self-employed business owner with Liveops, would like to share with her community, it’s this: “I’m a firm believer, and I...

what is outsourcing, contact center and customer service outsourcing

Customer Service Outsourcing: What You Need to Know

In the past, questioning the efficacy of outsourced customer service was a reasonable concern. The historical consensus had been that it’s ineffective, or even harmful to one’s business. Today,...

Is 1099 independent contract agent right for me

Is Becoming a 1099 Independent Contractor Right For You?

We encounter many of the same questions when first getting to know someone new. “What’s your astrological sign?” “Are you more of a cat person or a dog person?” ...

Meet the Liveops Executive Leadership Team – Curt Cornum, VP Solutions Services + Security

Welcome to the first installment of our Executive Leadership Team series! We’re excited to introduce you to Curt Cornum, the VP of Solution Services + Security! Curt Cornum |...

Liveops Agent Spotlight: Tami

Prolonged success as a Liveops independent agent often hinges on a lasting commitment to ongoing learning, education, and skill development. Tami’s journey contracting with Liveops is a testament to...

customer service week, cx day- why you should still focus on cx for your enterprise

Customer Service Week: Why Enterprises Need to Focus on CX

It’s almost here, so let me be the first to wish you a happy Customer Experience Day! While customer experience (CX) is significant year-round, the first Tuesday in October...

Find your fit, virtual community creates meaningful connections

Find Your Fit: How Liveops Agents Create Meaningful Connections

Remote work continues in popularity among the US workforce, anticipating more than 22% of the workforce will be remote by 2025. Virtual environments provide a slew of benefits, including...

Female agent Delivering better CX outcomes

Maximize Your Enterprise’s CX with Liveops

If you’re looking to graduate your enterprise’s customer experience from mediocre to unmatched, a collaboration with Liveops is the game changer. One of our specialties is working with clients...

Better CX involves Agent experience and community

For CX, Agent Experience and Community Are Paramount

While you’re considering CX from the enterprise point of view, for the purpose of this article let’s flip the script for a moment. Enterprises are composed of people, and...

Stop outsourcing, start outsmarting

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