Services designed to scale with you
Liveops provides enterprise-grade customer support services designed to adapt to the changing needs of your business. Spanning customer care, sales support, technical support, and back-office operations, our flexible outsourcing model pairs skilled agents with smart technology—empowering brands to scale efficiently, streamline workflows, and elevate the customer experience.
Customer service
Offer empathetic, responsive support across every touchpoint—voice, email, chat, and more. Our remote model helps you deliver brand-aligned customer care at scale.
Sales and lead generation
Whether you’re launching a new product or expanding your reach, experienced sales and lead generation agents drive results with on-brand conversations that engage and convert.
Technical support
From troubleshooting to escalations, we provide knowledgeable, always-on support that strengthens trust and loyalty with every interaction.
Back office support
Agents handle behind-the-scenes tasks—from order entry to administrative support—so your teams can focus on high-impact work.
Talent locations
With a flexible customer service model, Liveops supports operations in domestic, nearshore, and offshore regions—giving you access to the right talent at the right price. Whether you’re looking to reduce costs, flex to shifts in demand, extend service hours, or scale with precision, our global outsourced services ensure high-quality support without compromise..
- Onshore (U.S.)
Tap into a vast nationwide network of industry-experienced agents for high-touch, U.S.-based customer interactions.
Tap into U.S.-based talent - Nearshore (Mexico)
With bilingual agents and proximity to the U.S., our Mexico-based services deliver high-quality support at a competitive cost.
Discover the nearshore advantage - Offshore (Philippines)
Offshore customer service in the Philippines offers cost-effective, scalable solutions for large-scale support.
Scale big with offshore talent
Onshore agents
Offshore agents
Nearshore agents
Benefits with results
At Liveops, we’re built for what brands need most: scale, speed, and consistency—without compromising on care. Our model brings together experienced agents, adaptive technology, and a flexible delivery network that meets your customers where they are.
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Seasonal flexibility
Scale with ease for peak seasons with a flexible model built to handle surges—delivering fast, effective support while improving service quality.
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Precision scheduling
30-minute scheduled increments built for peaks and valleys, allowing you to ramp up for high-volume moments without overspending during slowdowns.
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Quality talent
Seasoned remote customer service agents are selected for brand alignment and customer care excellence.
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Total cost of ownership (TCO)
Reduce total cost of ownership with a flexible remote model—no facility costs, less overstaffing, and lower idle time and attrition expenses.
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Advanced AI and Automation
We integrate cutting-edge technology—from real-time AI insights to seamless automation—to streamline operations, enhance customer experience, and scale smarter.
The framework behind every interaction
Talent sourcing
Learning and development
Precision scheduling
Client results
Agent experience
Talent sourcing
We find the right people for your brand. Our sourcing model combines AI-driven screening with hands-on evaluation to match each program with agents who bring proven industry experience and professionalism from the start.
Learning and development
Agents don’t just get certified—they’re built for your brand and ready to perform. Our immersive self-paced certification programs include simulations, brand immersion, and vertical-specific content to reduce ramp time and speed to proficiency.
Precision scheduling
Support is calibrated in real time to match your service needs. Our precision scheduling model uses 30-minute intervals and AI-powered forecasting to meet changing demand without overcommitting or underdelivering.
Client results
You’re backed by a dedicated team focused on performance. Our Client Results Team partners with you to monitor KPIs, guide improvements, and ensure service delivery stays aligned with your goals.
Agent experience
Liveops is the only flexible BPO partner with a dedicated team focused on agent experience. From real-time sentiment insights to milestone celebrations and peer connection programs, we empower agents so they can show up for your customers—consistently, and with care.
What OUR clients say
Liveops has remained flexible to meet our needs, whether supporting a group of 15 or over 300. They have proven to be a responsive, flexible, and quality business partner over this time.
What OUR clients say
Their pay-for-productive-time model allows us to align cost with value delivered. It’s efficient, scalable, and performance-driven.
What OUR clients say
Liveops fits seamlessly into our business operations. We treat them like another center in our network, and they deliver with the same cadence and performance expectations.
Stop outsourcing, start outsmarting
Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.
Explore flexible customer experience solutions